Terms and Conditions

Last Updated: November 11, 2024

We want you to enjoy your experience with Simpli Soda. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Below is our easy-to-follow return and refund process.

Return & Refund Policy

We accept returns within 30 days if:

• The product arrived damaged through no fault of your own.
• A defect is discovered after using the product (please let us know!).
• The product is unused, undamaged, in its original packaging, and purchased within the last 30 days.

Shipping

• Customer Responsibility: When returning an order for a refund, the customer is responsible for shipping fees, which are non-refundable.
• Risk of Damage: You are responsible for any risk of damage during the return shipping process.
• Return Shipping Cost: In certain situations, we may cover the cost of return shipping. Please confirm with us before proceeding.
• Refund Process: Once we receive and inspect your return, we will issue a refund to your original payment method within 15 business days. Please note, sale items cannot be refunded.

To start a return, simply contact our customer service team:

• Phone: +1(833) 622-7555
• Email: Help@SimpliSoda.com

Cylinder Exchange and Return

Our Cylinder Exchange Program allows you to lease cylinders for a limited time. You must return your cylinders within 30 days of your delivery date (the date you received the package).

• We accept ONLY 60L cylinders from any supplier.
• Please ensure the cylinders are empty before returning them.

If you fail to return the cylinders within the 30-day period, a non-return fee of $30 per order will be charged. For details on how to get a refund on your late fee, please refer to our Late Return Cylinder Policy.

Late Return Cylinder Policy

To keep prices low for our customers, we’ve implemented a Late Return Fee policy to ensure that empty cylinders are returned to the exchange, helping us maintain a steady supply of gas for all customers. Most customers start with 3 cylinders at home to avoid this fee when making exchanges.

If you are charged a late return fee, here’s what you can expect in terms of a refund:

To avoid late fees, please return cylinders on time. Refunds are processed once the cylinder is returned and inspected for damage or other issues.

Pricing

All prices are in USD, and sales tax is the customer’s responsibility. We do our best to calculate the sales tax at checkout. Please note, prices may change over time, but this will not affect orders you’ve already placed.

Payment

At Simpli Soda, we strive to make your payment experience as convenient and secure as possible. We offer a variety of payment methods to suit your needs. Whether it’s via credit card, debit card, or other supported methods, we’ve got you covered.

Secure Transactions
Your payment details are processed through Stripe, a leading payment gateway, ensuring that your financial data is handled securely. All transactions are protected with SSL encryption to prevent unauthorized access.

Active Payment Method Requirement
To ensure uninterrupted service and timely billing, we require that each account maintains at least one active payment method at all times. If your payment method becomes invalid or expires, we’ll notify you to update your information promptly.

Stripe’s Trusted Security
As a global leader in online payments, Stripe uses industry-standard security measures, including tokenization, two-factor authentication (2FA), and real-time fraud detection, ensuring every payment is safe and secure.

Shipping

While we work hard to ensure timely delivery, please note that delays can sometimes occur due to factors beyond our control. We recommend monitoring your tracking information for the most up-to-date status on your shipment.

If you have any concerns or need assistance with your order, please don’t hesitate to contact us—we’re here to help!

Amendments

Simpli Soda may update these Terms and Conditions at any time. All changes will be posted here, and by continuing to use our website and services, you agree to the updated terms.

Carbonation Commitment

By accessing, browsing, or making a purchase on our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our services.

Contact

If you have any questions or concerns regarding these Terms and Conditions, please reach out to our customer support team at:

• Phone: +1(833) 622-7555
• Email: Help@SimpliSoda.com